Legal

Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Freeweight ("Freeweight", "we", "us") collects, uses, and protects your personal information when you use our website, mobile apps, and services. Freeweight is based in Cairo, Egypt.

1. Information we collect

We collect only what we need to provide the service:

Account information — your name, mobile phone number (used to sign in by one-time code), and optionally your email address.
Profile information — details you provide, such as gender, used to show you the gyms and sessions relevant to you, and an optional profile photo.
Purchase information — the plans you buy, amounts, dates, and your prepaid credit balance and history.
Usage information — the gyms and sessions you check in to, and basic app and device information needed to operate and secure the service.
Support communications — messages you send us by form, email, or phone.

2. Payment information

Card payments are processed by our payment provider, Paymob. Your full card details are entered on Paymob's secure checkout and are not stored by Freeweight. We receive only a confirmation of payment and limited transaction references needed for accounting, refunds, and fraud prevention.

3. How we use your information

To create and operate your account and provide the service.
To process purchases, credit your account, and handle refunds.
To confirm your entry at a partner gym when you check in.
To provide customer support and respond to your requests.
To prevent fraud and abuse and keep the service secure.
To meet our legal and accounting obligations.
To improve our products and services.

4. When we share information

We do not sell your personal information. We share it only as needed:

Partner gyms — when you check in, reception sees the information needed to confirm your entry (such as your name and profile photo).
Payment provider (Paymob) — to process your payments and any refunds.
Service providers — trusted providers (for example, hosting, SMS, and notifications) that process data on our behalf under confidentiality obligations.
Legal authorities — when required by applicable law or to protect our rights, users, or the public.

5. Data retention

We keep your information for as long as your account is active and as needed to provide the service, and thereafter only as required to meet legal, accounting, and dispute-resolution obligations. When information is no longer needed, we delete or anonymize it.

6. Delete your account

You can permanently delete your Freeweight account at any time, in either of two ways:

In the app — open Profile → Delete account and confirm. Deletion is immediate.
By email — write to support@wenut.fit from any address, including the phone number you signed up with, and we will delete the account for you.

What deletion does: your name, phone number, email, and profile photo are removed from your account immediately and your sessions are signed out everywhere. Purchase and attendance records are kept in anonymized form only as required for accounting and legal obligations. Any unused Freeweight Stars are forfeited — Stars are prepaid service credit with no cash value, so consider using your balance first. Deletion is permanent; signing in again with the same phone number starts a brand-new account.

7. Security

We use appropriate technical and organizational measures to protect your information, including encrypted connections, restricted access, and secure handling of authentication and payment confirmations. No method of transmission or storage is completely secure, but we work to protect your data and to respond quickly to any issue.

8. Your rights

You may request access to, correction of, or deletion of your personal information, and you may ask us to stop certain uses. To make a request, contact us at support@wenut.fit. We will respond within a reasonable time and in line with applicable law.

9. Cookies & website analytics

Our website uses only the cookies and similar technologies needed for it to function and, where used, basic analytics to understand traffic. We do not use them to build advertising profiles.

10. Children

The service is intended for adults (18 years and older). We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here with a new "Last updated" date, and material changes will be communicated where appropriate.

12. Contact us

Freeweight — 86 Industrial Area, New Cairo, Cairo, Egypt.
Email: support@wenut.fit
Phone: +20 128 218 0717